- We will uphold our promises to our clients and to one another.
- We will be honest and sincere in all our actions.
- We will work diligently, efficiently and with commitment.
- We will constantly learn, including from one another, to improve ourselves and everything we do.
- We will look for alternatives and solutions to all challenges.
- We will focus on constantly improving our client service quality
- We will comply with professional codes of practice.
- We will maintain high standards in our professional appearance, communication and general behaviour.
- We will be disciplined and consistent in our behaviour.
- We will build strong relationships and networks based on trust and respect.
- We will communicate actively and accurately.
- Each one of us will take personal ownership, responsibility and accountability for our work and our actions.
- We will be involved in our teams beyond our own roles, to improve team performance and client service.
- We will treat all information with strict confidentiality.
- We will not allow any unauthorised use of privileged information.
- We will work within a framework of high levels of trust and reliability.